Returns

Returns & exchanges

If a piece is not right, send it back. We would rather have it returned than sitting unworn in a drawer.

The window

You have 30 days from delivery to start a return. Items must be unworn, unwashed, and with the original tags still attached.

How to return

1. Email brokeinternationalkids@gmail.com with your order number and what you are sending back.
2. We will reply with a return authorisation and the address within one business day.
3. Pack the item securely — the original mailer is fine — and include the authorisation slip.
4. Send it back using a tracked service.

Return shipping

Domestic US returns are free where the item arrived faulty, damaged, or was sent in error — we will issue a prepaid label. For change-of-mind returns, return postage is at your cost. International return postage is the responsibility of the customer.

Refunds

Refunds are issued to the original payment method within 5–7 business days of the parcel reaching us. Original shipping charges are not refunded unless the return is our error. Your bank may take a further few days to show the credit.

Exchanges

The quickest way to exchange a size is to return the original for a refund and place a new order — that way your size is secured immediately. If the size you want is low in stock, email us first and we will hold it for you where we can.

Faulty items

Everything is checked before it ships, but if a fault slips through, send us a photograph and your order number. We will replace the piece, or refund it in full, including postage both ways. Faults arising from normal wear are assessed case by case.

What we cannot accept

• Items worn, washed, altered, or missing tags
• Items returned more than 30 days after delivery
• Items damaged after delivery through misuse
• Gift cards and final-sale items